Customer Payments Coordinator

Admin · Ottawa, Ontario
Department Admin
Employment Type Full-Time
Minimum Experience Entry-level

Customer Payments Coordinator 

Solink is a different kind of data-analytics software company.  We’ve successfully made surveillance video a source of powerful insight for business owners of franchise and retail chains. We focus on security applications that combat fraud proactively and make it easier for owners to track down problems. Today we focus on loss prevention and in the future, we see every department using video to make data-driven decisions: marketing, operations, even HR.

A job at Solink means working with an amazing team and tackling one of the biggest data problems out there.  We are venture backed and focus on continuous execution to delight our customers.  We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.

A bit about the role…

The Customer payments coordinator at Solink is a position that is both challenging and rewarding. We are searching for a charismatic person who enjoys building relationships and maintaining positive customer interactions. In this role, you will be responsible to register received payments as well as request and pursue payment on delinquent accounts. Duties will include reporting collection activity, resolving client inconsistencies and addressing client queries.


  • You have a Post-Secondary Degree or Diploma in Business Administration, Finance, Accounting or other related field or equivalent years of experience.
  • You have a well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills when dealing with Customers.
  • You have excellent organizational skills and attention to detail.
  • You have excellent written and verbal communication skills.
  • You have strong problem identification and problem resolution skills.
  • You have a high level of integrity, confidentiality, and accountability.
  • You have a strong work ethic and positive team attitude.
  • You are able to effectively communicate both verbally and written.
  • You are customer centric and thrive on providing EXCELLENT service.


  • Candidates must undergo a criminal records check upon hire;
  • Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
  • Be willing to comply with Solink’s own security policies and standards.


  • Register the payments received and apply them to the corresponding invoices. 
  • Locate and notify customers regarding overdue accounts.
  • Respond to client account queries in a timely and professional manner.
  • Follow established guidelines to review and update account statuses.
  • Maintain a log of payment promises and pertinent account details.
  • Schedule follow-up communication with the account holders.
  • Work with the Collection specialist to monitor accounts receivable and cash receipt reports.
  • Help investigate the reason for overdue payment statuses.
  • Perform other duties as assigned.


Solink is transforming conventional data into ‘smart’ data. Solink connects and synchronizes brick-and-mortar business systems like video + Point of Sale data, to create insight into loss prevention, security, and operations issues. We find new and powerful ways for businesses to get real value from the data and footage created daily by their standard systems.

We’re one of Ottawa’s fastest growing companies. We're not just a tech and security company - we are rapidly evolving the way that we use and think about video security, data analytics and technology. We're enhancing the status quo to positively impact clients and customers' businesses.

We’re on a steep growth trajectory, which means lots to do, lots to learn, and lots to experience! What an exciting adventure ahead - and our Solinkians make the greatest travel companions… 

Solink thrives because of our team; we know that in our business and in our daily work, people make all the difference. We’re looking for people who are driven by curiosity, hungry to innovate and striving to make an impact. 


Working with us means you’ll be working for a company that values your input and allows you to bring your ideas to life.  We offer a collaborative, creative, supportive work environment with a culture that is undeniably fun… 

All that - PLUS we offer…..

  • Flexibility in your chosen hours of work by helping you get "stuff" done (encourages that work life balance);
  • Opportunities for growth based on merit, skill, and initiative;
  • Friendly, welcoming and team-oriented atmosphere that fosters collaboration;
  • Creative and innovative environment that mentors, supports, motivates and inspires you to make an impact;
  • Interesting and exciting assignments ranging in size, type and complexity;
  • An “open-door” policy where communication and brainstorming is encouraged;
  • A really positive and fun environment working with an incredibly ENERGETIC team;
  • Competitive salary reviewed annually;
  • Fully paid Health / dental benefits offered immediately (an additional $500 spending account for items that aren’t covered in our AMAZING benefits program);
  • Monthly reimbursement toward a health and wellness; 
  • Extracurricular SOLINKIAN social events (annual “solink-o de mayo”, so-learns, sports teams,  so-lunches, team builders, and much more)
  • Please note: We currently operate within a hybrid approach.

We know that everyone has different experiences and that’s what makes all of us so unique. Solink is an Equal Opportunity Employer. We’re looking at building our team of great people and we know that comes in various forms. We are committed to a diverse and representative workforce, an open and inclusive work environment and we encourage all candidates with interest to apply. We will provide accommodation on request through all parts of the selection process.


Please submit your cover letter and resume addressed to Chewbacca outlining why you would be the right fit for this position.  

Solink welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

Thank You

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  • Location
    Ottawa, Ontario
  • Department
  • Employment Type
  • Minimum Experience