Technical Support - Tier 2
Solink is a different kind of data-analytics software company. We’ve successfully made surveillance video a source of powerful insight for business owners of franchise and retail chains. We focus on security applications that combat fraud proactively and make it easier for owners to track down problems. Today we focus on loss prevention and in the future, we see every department using video to make data-driven decisions: marketing, operations, even HR.
A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.
A bit about the role…
Do you get excited when you come across new challenges? Are you driven and have proven ability to think on your feet? We’re looking for a dynamic and motivated individual to join us as a Tier 2 member on our Customer Support team. As a Tier 2 member of our Support team, you will help support and troubleshoot technical escalations from Tier 1 members using your excellent problem-solving skills and internal & external knowledge bases. You will also work with our customers to assist them with technical troubleshooting, ensuring they’re happy with the Solink product while providing best-in-class service.
This is a customer-facing role so we're looking for employees to join our team with exceptional communication skills. You have a strong command of the English language both written and verbal.
WHO YOU ARE
WHAT WILL YOU DO?
WHAT IS SOLINK?
Solink is transforming conventional data into ‘smart’ data. Solink connects and synchronizes brick-and-mortar business systems like video + Point of Sale data, to create insight into loss prevention, security, and operations issues. We find new and powerful ways for businesses to get real value from the data and footage created daily by their standard systems.
We’re one of Ottawa’s fastest growing companies. We're not just a tech and security company - we are rapidly evolving the way that we use and think about video security, data analytics and technology. We're enhancing the status quo to positively impact clients and customers' businesses.
We’re on a steep growth trajectory, which means lots to do, lots to learn, and lots to experience! What an exciting adventure ahead - and our Solinkians make the greatest travel companions…
Solink thrives because of our team; we know that in our business and in our daily work, people make all the difference. We’re looking for people who are driven by curiosity, hungry to innovate and striving to make an impact.
WHY WORK AT SOLINK?
Working with us means you’ll be working for a company that values your input and allows you to bring your ideas to life. We offer a collaborative, creative, supportive work environment with a culture that is undeniably fun…
All that - PLUS we offer…..
We know that everyone has different experiences and that’s what makes all of us so unique. Solink is an Equal Opportunity Employer. We’re looking at building our team of great people and we know that comes in various forms. We are committed to a diverse and representative workforce, an open and inclusive work environment and we encourage all candidates with interest to apply. We will provide accommodation on request through all parts of the selection process.
HOW TO APPLY?
Please submit your cover letter and resume addressed to JarJar Binx outlining why you would be the right fit for this position.
Solink welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
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